Unified Communications

Overview

The current abundance of various communication channels creates new opportunities and revenue possibilities for CSPs. Enterprises worldwide are showing an increased demand for a unified communications service which converges different types of communications via the same interface and integrates all enterprise communications onto a common dashboard.

Unified Communications Solution by Elitnet integrates various real-time communications such as voice (including VoIP), web and video conferencing, instant messaging, presence information and mobility features with non-real-time communications such as voicemail, e-mail and SMS into a single user interface. It allows individual users to initiate sessions on one medium and receive the same communications on another medium. This allows for an incredibly smooth and streamlined communications experience never before seen in a single communications solution.

The solution itself is very hands on, i.e. it can be custom tailored according to preferred feature set and specifications. Some solution configurations might favor individual users while the solution could also be specifically tailored to enterprises by integrating the solution directly into business applications to enhance productivity and transform workflow processes.

Features

Call control

  • Rule based call forwarding
  • Find Me/Follow Me
  • Call Parking
  • Call Transfer

Mobility

  • Real-time presence information
  • Real-time enterprise presence information
  • Abbreviated dialing

Messaging

  • Instant messaging
  • Unified messaging (integrated SMS, email, voicemail and fax)
Conferencing

  • Audio conferencing
  • Video conferencing
  • Web audio and video conferencing
  • Virtual Conference Rooms

Convenience

  • Contact lists
  • Call Recording
  • FMC (voicemail may be accessed via email or a mobile phone)

Privacy features

  • DND
  • Rule-based call screening